WHAT TO EXPECT DURING YOUR NEXT APPOINTMENT

You are part of our dental family and as a family member, your safety, health, and well-being is at the forefront of our minds. Given the new challenges presented by the COVID-19 virus, we have made changes to the office, acquired new tools, and changed how we provide our services. These new changes will undoubtedly change the patient experience you may be accustomed to. As each adjust to the “new normal” we ask for your understanding and patience as our staff works hard to keep you safe and provide you the absolute best dental care possible in the Marietta & East Cobb!

Before your appointment:

  • A member of our staff will give you a call to remind you of your appointment and may ask questions pertinent to COVID-19 screening.
  • To help minimize time spend in the office, we are asking patients to please complete the COVID-19 consent form prior to your appointment by clicking here, entering you first and last name and the date of your appointment. The next screen will give you access to the form.  If unable to access the form, we will also have the forms in the office.
  • The staff member will provide you with some instructions to follow the day of your appointment.

During your appointment:

  • Scheduled patients are instructed to remain in their vehicle and call the dental office upon arrival in the parking lot.
  • We ask patients not to bring guests to your appointment. For situations where a patient needs assistance from a guest, please let our office staff know of this arrangement before the appointment.
  • No use of the reception room will be allowed unless patient is a minor and guest will be asked to follow proper social distancing rules.
  • Once the treatment area is prepared, we will give you a call to come up to the office. We ask you to please wear a mask if you have one.
  • One of our team members will check your temperature, may ask you additional COVID-19 screening questions, and will ask you to sign the COVID-19 consent form or to provide the one you have previously printed at home.
  • Prior to your dental service, patients will be asked to rinse with a 1% hydrogen peroxide rinse.
  • As part of the “new normal” you may notice new equipment and tools used during your service that you may not have seen before including the use of special masks and face shields. These new tools help address challenges associated with COVID-19 and we welcome any questions you may have. Please note that staff members will try to limit verbal interactions and this is part of the strategy to reduce risk of COVID-19 spread.

After your appointment:

  • Before leaving the treatment room, we ask patients to put on their masks.
  • When checking out with the front office staff, ONLY 1 patient at a time is allowed. If another patient is in the checkout area, please maintain social distancing by standing at least 6 feet or more away from the nearest person.
  • If possible make your next appointment with your provider or call to make your next appointment.

As always, we are here to help so if you have any questions or concerns, please feel free to call and speak with our office staff.

Sincerely,

Dr. Castiblanco & Staff


COVID-19 UPDATE: OFFICE REOPENING PLAN

May 25, 2020

We are exited to announce that we just purchased and received three Crane True-HEPA + UV-C filter air purifiers and are in the processed of ordering a few more! These purifiers will further improve our COVID-19 preparations by filtering out pathogens and render harmless viruses that may be the air via the UV-C light technology.  This is one of many things that are being done at Encore Family Dentistry to address the new normal of COVID-19 and help keep everyone safe and healthy.

Sincerely,

Dr. Castiblanco & Staff


COVID-19 UPDATE: OFFICE REOPENING PLAN

April 27, 2020

Dear Valued Patients

We know these have been difficult times for everyone and we hope that this email finds you well and healthy and with a bright smile!

During the shelter-in-place period, our staff has been working hard addressing dental emergencies and preparing the office for eventual re-opening. Government agencies and leading experts have consistently said that COVID-19 is likely to continue to be a challenge for the foreseeable future which will force a “new normal” for individuals and businesses. Given the recent announcement by the Governor and the Georgia Board of Dentistry, we have put a plan together that will guide the re-opening of the office. This plan is guided by recommendations from CDC, ADA and other credible organizations in order to ensure your safety and that of the staff considering the “new normal”.

The plan involves a soft opening divided in the following two phases. Please note we will continue to address dental emergencies regardless of the phase.

Phase 1 – Starting on May 4th, 2020, we will resume providing Essential Services and we will prioritize patients who have called with urgent dental needs during the suspension of non-emergency services.

Phase 2 – On May 26, 2020, we will resume Non-Essential dental treatment including dental cleanings and exams.

If you have questions on what is considered Essential vs Non-Essential please call the office for guidance. We will continue to monitor state authorities and these plans may be modified as appropriate.

Sincerely,

Dr. Castiblanco & Staff


COVID-19 UPDATE: GOVERNOR BRIAN KEMP SHELTER IN PLACE EXECUTIVE ORDER AND ADA GUIDANCE

April 2, 2020

Dear Valued Patients

Today, Governor Kemp issued a stay at home executive order for the entire state. The order states:

“All residents and visitors of the State of Georgia are required to shelter in place within their homes of place of residence, meaning remaining in place within their place of residents and taking every possible precaution to limit social interaction to prevent the spread or infection of COVID-19 to themselves or any other person, unless they are… Conducting or participating in Essential Service”.

The definition of Essential Services in the order includes “engaging in activities essential for the health and safety of the family or household members, such as seeking medical, behavioral health, or emergency services”.

Given the current order, the professional staff of Encore Family Dentistry are still committed in providing dental emergencies and urgent services.

CLICK HERE to the text of the Governor’s order.

The American Dental Association published an aid to help define what conditions are considered dental emergencies, urgent dental care, and describes procedures that are non-emergency procedures. Additionally, on April 1, 2020, the ADA issued a statement for “dentists keep their offices closed to all but urgent and emergency procedures until April 30 at the earliest.”

CLICK HERE for the ADA statement

Sincerely,

Dr. Castiblanco & Staff


COVID-19 UPDATE: COBB COUNTY EMERGENCY DECLARATION

March 24, 2020

Dear Valued Patients,

On March 24, 2020, the Cobb Country Chairman issued a Declaration of Emergency in Cobb Country due to spread of the COVID-19 virus. The declaration allows for the operation of essential business without any time span restrictions and includes “healthcare operations” in the definition of an essential business.

Encore Family Dentistry continues to follow the recommendations provided by the Federal and State authorities and by the American Dental Association to not perform elective procedures. We are, however, as described in the March 17, 2020 update below, still offering emergency and urgent services on a case-by-case basis to established patients. Please call the office for further guidance.

Cobb Country Emergency Declaration Reference Source: https://s3.us-west-2.amazonaws.com/cobbcounty.org.if-us-west-2/prod/2020-03/Declaration%20of%20Emergency.pdf

Sincerely,

Dr. Castiblanco & Staff


CHANGES IN DENTAL OPERATIONS

March 17, 2020

Dear Valued Patients,

During these difficult times, your safety and ours continues to be our prime concern! We are closely monitoring the evolving situation with COVID-19 including recommendations and directions set forth by the Center of Disease Control (CDC), the Georgia Department of Public Health (GDPH), and the American Dental Association (ADA). The ADA recommended yesterday “dentists nationwide should postpone elective procedures for the next three weeks in response to the spread of COVID-19 virus“. Given this recommendation, we will adjust dental operation as follow:

  • We will postpone all elective and routine care procedures beginning tomorrow Wednesday March 18th, 2020 for at least three weeks.
  • We will be contacting all scheduled patients in the upcoming days to reschedule their appointments (if we haven’t already done so)
  • Our front desk will remain available to answer the phone, re-schedule appointments, or answer questions during regular business hours.
  • Encore staff will remain available to help with dental emergencies or to provide referrals when appropriate. A dental emergency may include:
    • Severe tooth pain with throbbing that prevents sleep and/or daily functioning
    • Swelling of gums, mouth, face or neck
    • Broken/painful teeth
    • If you are unsure if a situation is an “dental emergency”, please do not hesitate to contact our office and will be happy to assist you.

We will maintain an emergency phone number to be able to reach Dr. Castiblanco outside of normal business hours, otherwise please call the office. The line will also be active if government officials place restrictions on dental office operations. To reach the emergency line, call the office phone number (770-977-0977) and the voicemail will prompt you to the emergency line. We will also have access to our email: office@encoredentalcare.com.

IMPORTANT: if you experience a life-threatening emergency, do not call the office and instead call 911 or go to the closest emergency room.

We will continue to monitor the situation and make adjustments as needed, but most importantly the professional staff at Encore are committed in being available when you need us. Thank you for being part of our dental family! Please wash your hands and practice social distance so that we can overcome this virus!

Sincerely,

Dr. Castiblanco & Staff


COVID-19 UPDATE

March 10, 2020

Encore Family Dentistry places the safety of our patients as our highest priority! As a valued patient, you and our staff are part of our dental family and we want to keep everyone safe and informed.

We are closely monitoring the situation with the coronavirus (COVID-19) and we are following the Center for Disease Control (CDC) guidelines for healthcare professionals. In addition to the CDC guidelines, here are some additional actions we are taking:

  • Training the staff on the CDC guidelines for healthcare professionals and latest developments.
  • Cleaning and disinfecting surfaces more frequently around the common areas. Note: operatories and sterilization areas are always clean to high standards as part of normal business.
  • Screening patients before they get seated for their appointment.
  • In the patient waiting area and around the dental office: we included alcohol-based hand sanitizers, tissues, posted communication posters, and we reduced the number of toys and magazines available to reduce risk of contamination surfaces.

IMPORTANT – WE NEED YOUR HELP!

While we are taking action, we also need your cooperation in helping us maintain the safety of the office and your fellow patients. How can you help? Here are some guidelines:

  • It is important that if you are experiencing a fever, chills, coughing or shortness of breath, DO NOT come to the office for your appointment and instead call the office to reschedule.
  • If you have traveled anywhere internationally in the past 3 weeks, we ask you to call the office and notify the staff of your travels before arriving to the office for your appointment.
  • Follow CDC guidelines for avoiding spreading germs and viruses before and during your visit.
  • CDC recommends washing hands very frequently, covering your coughs/sneezes, and avoid touching your face.
  • For more information, please visit the CDC at: https://www.cdc.gov/coronavirus/2019-ncov/community/index.html

If you have any questions of concerns, please do not hesitate to call the office at 770-977-0977.

Sincerely,

Dr. Castiblanco & Staff